General Contracting Conditions

1Legal Framework

In compliance with current regulations, the entity SOCIAL CLOUD S.L. which operates through the internet from this website SPORTTIA.COM details below the general contracting conditions for the products and/or services offered through it, from which the rights and obligations of the parties are generated.

2Identification

These General Contracting Conditions (hereinafter "Conditions") are intended to regulate the relationship between SOCIAL CLOUD S.L. (hereinafter the "Provider") and customers (hereinafter the "User"), regarding all transactions made through the online store website.

3Acceptance

By accepting these Conditions, the User declares:

• That they are a person with the capacity to contract according to current regulations.
• That they have read and accept these Conditions.

4Availability

The User will always have access, prior to the start of the product contracting procedure, to the conditions, which may be stored and/or reproduced on a durable medium.

5Validity or Duration

The period of validity or duration of these Conditions and particular contracting conditions will be the time they remain published on the aforementioned website and will be applicable from the moment the User makes use of the website and/or proceeds to contract any products.

6Modifications

• The provider reserves the right to unilaterally modify said Conditions, without this being able to affect the goods or promotions that were acquired prior to the modification by the User.
• The User undertakes to carefully read the contracting conditions each time they proceed to contract any product, given that these may have been modified since the last time they were accessed.

7Nullity

If any clause included in these Conditions is declared totally or partially null or ineffective, such nullity shall only affect that provision or the part of it that is null or ineffective, the Conditions subsisting in all other respects.

8Object of the Contract

• The purpose of this contract is to regulate the purchase-sale contractual relationship between the provider and the user at the time the user accepts the purchase during the online contracting process through the mechanisms set out below.
• The purchase-sale contractual relationship entails the delivery, in exchange for a determined price publicly displayed through the website, of one or more specific products.
• Each of these products may be subject to specific regulation through the particular contracting conditions of each of them, which will be detailed further in the warranty, returns, withdrawal section, or in the product's own technical sheet, due to the different formats in which products are marketed, their packaging or their own nature.

9User Registration

• To register as a user, we must access sporttia.com and click on the "access" option located in the upper right margin. On the new screen that is displayed, the option "Don't have an account? Register now" will be shown. By clicking on that option we will reach the registration screen where we must mandatorily enter first name, last name, email, password, accept the conditions and declare that we are over 14 years of age.
• Once we click on "Register", a "Welcome" email will be sent to activate the account.
• The user will select a username and password, committing to use them diligently, and not make them available to third parties, as well as to notify the provider of any loss, theft or possible access by an unauthorized third party, so that the provider may proceed to immediately block them. The user has full responsibility for their use and custody, being responsible for the accuracy of the personal data provided to the provider.
• The user may not choose as their name words that are intended to confuse others by identifying them as an integral member of the provider, as well as offensive, defamatory expressions and, in general, those contrary to the law or to the requirements of morality and good customs.

10Geographic Scope

This website operates throughout Europe. Hereinafter, this geographic scope shall be understood as "the Territory". Therefore, service contracts are only made within the Territory. The use of this website as well as any management performed on it is considered to be carried out in Spain, and therefore subject to current Spanish laws and regulations.

11Product/Service Information

Our website has all the offers that sports centers affiliated with this platform make available to the user.

12Taxes, Currency

Sports centers affiliated with Sporttia may be Public Administrations whose prices are municipal fees that are not governed by the Value Added Tax. Those privately managed sports centers will publish their prices in accordance with current VAT regulations. In all cases, prices will be expressed in Euros (€).

13Language in Which the Contract Is Conducted

The contracting procedure and pre-contractual information is in Spanish, Catalan, English, French and Chilean, and these will be the languages used to carry out the contracting.

14Steps of the Contracting / Purchase Process

15Product/Service Availability

At the time of booking, the user is informed of the booking availability.

16Types of Products/Services

• Our platform is sports facility management software. Those sports centers affiliated with our platform manage and offer through it the online bookings of their sports facilities, the acquisition of usage vouchers or registration for subscriptions, sports activities or events.
• The virtual wallet top-up is carried out at each sports center whose revenue corresponds independently to each sports center where said top-up is managed.

17Maximum Order Amount

Only one service can be acquired per transaction.

18How to Extend or Cancel My Order

• Our website does not have a shopping cart as such and it is not possible to acquire different services at the same time. The only possibility is when making a booking at a facility with capacity, meaning that at said facility several people can book at the same time, such as a summer swimming pool where we are going to purchase tickets for both the user and other people, and the user will be able to buy tickets in a single process for themselves and for other people (nominative tickets).
• Sporttia only processes the acquisition of one service from each sports center per transaction.
• The option to cancel a service is governed by the regulations of each sports center. These conditions will be displayed at the time of booking in the Sales/Cancellation Policy section.

19Shipping Costs and Methods and Delivery Time

The service is contracted through the platform, the cost of this service will be available on the platform and will depend on each sports center.

20Delivery Time

There is no delivery time, the booking is carried out through the platform, indicating at that moment the availability of the contracted service.

21Invoice

Where can I check my invoice? The logged-in user can check all payments made from the "Payments" option with the option to download a ticket. No physical invoice is sent.

22Value Added Tax

Sports centers affiliated with Sporttia may be Public Administrations whose prices are municipal fees that are not governed by the Value Added Tax. Those privately managed sports centers will publish their prices in accordance with current VAT regulations.

23Payment Methods or Modalities

Each sports center affiliated with Sporttia will enable the desired payment methods from the following options:

• Pending
• Wallet
• Credit card

CASH ON DELIVERY IS NOT ACCEPTED.

The user's credit card data is not stored in the Sporttia database. Your card details will not be saved in our database, since when they are filled in they will be on the secure website of the chosen banking entity.

24General Provisions on the Payment Process

When the user makes a payment, the system displays a "Payment completed" screen with the information of the acquired service. In case of a payment error, the system displays "Payment error" on screen. No purchase confirmation email is generated.

25Returns of Defective, Damaged or Incorrect Products or Exercising the Right of Withdrawal

Our services are not tangible and the return policy is drafted by each sports center.

26Exceptions to the Right of Withdrawal

a) The provision of services, once the service has been fully executed, and if the contract imposes a payment obligation on the consumer or user, when execution has begun, with the prior express consent of the consumer or user and with their knowledge that, once the trader has fully executed the contract, they will have lost their right of withdrawal.

27Customer Service: Help, Suggestions and Complaints

The user may contact the Customer Service department in the "Contact/Help" section; likewise, each sports center has a contact section.

28Product Warranty

The warranty corresponds to the effective provision of the service through the management of each booking made by a user.

29Provider Rights

• Maintain, modify or suspend its website without prior notice.
• Modify offer prices.
• Reject orders due to lack of stock or non-payment by the customer.
• Reject access to computer tools to customers in case of non-compliance with these conditions.
• Receive the amount of the customer's purchases, once the transaction is accepted.
• Reserve the domain and retain full ownership of the article until full payment by the customer.
• Not reproduce, alienate or dispose of the information published by the Provider in all its contents without express permission from the company itself.
• Proceed to correct or amend human or computer errors.

30Limitation of Liability

• All information provided by the User to the Provider through the corresponding forms must be truthful. It is the User's responsibility to keep the data supplied to the Provider duly updated. In any case, the Provider is exempt from any liability for damages caused as a result of providing false, insufficient, inaccurate, or incorrect information.
• Access to the website does not imply any obligation on the part of the Provider to verify the authenticity, suitability, completeness, accuracy, adequacy, and timeliness of the information provided by the User through the corresponding forms.
• The Provider shall not be liable in cases where parents, guardians, or legal representatives of minor or incapacitated Users are responsible for authorizing access, provision of personal information, or use of the website or the contracting of any products or services provided through the applications or web platform. It shall be the responsibility of said parents, guardians, or legal representatives to supervise the access and use by the minor or incapacitated person of the products and services provided through SPORTTIA.COM
• Users' access to the Content does not imply any obligation on the part of the Provider to control the absence of viruses or computer elements that may have a harmful effect on the User's computer equipment. In any case, the User shall be responsible for having the necessary tools to detect such viruses or harmful computer elements. Consequently, the Provider shall not be liable for any damages caused to Users' or third parties' computer equipment during access to the Content.
• The Provider shall not be liable for interruptions in electrical or telecommunications services that prevent users from using the services offered.

31Applicable Law and Jurisdiction

• These conditions shall be governed and interpreted in accordance with Spanish legislation in all matters not expressly established. The provider and the user agree to submit any dispute that may arise from the provision of the products or services subject to these conditions to the Courts and Tribunals of the user's domicile.
• In the event that the user has their domicile outside of Spain, the provider and the user expressly waive any other jurisdiction, submitting to the Courts and Tribunals of the domicile of THE WEBSITE OWNER.

32Online Dispute Resolution Platform for Consumers and Merchants

In accordance with current consumer legislation in Spain and the European Union, we inform our customers that, in the event of a dispute, they may resort to alternative dispute resolution (ADR) mechanisms, which are impartial and extrajudicial. As of July 20, 2025, the European Commission's Online Dispute Resolution (ODR) Platform will cease to be operational. However, other alternative methods remain available:

Methods available in Spain:

• Alternative Dispute Resolution Centers accredited by the European Union, available through the Ministry of Consumer Affairs: · https://www.consumo.gob.es
• Consumer Arbitration Boards, available to resolve free and voluntary complaints with companies adhering to the system: · https://www.portalconsumo.es/arbitraje
• European Consumer Centre in Spain (CEC Spain), for cross-border complaints within the EU: · https://cec.consumo.gob.es

You may also contact:

• Municipal and Regional Consumer Information Offices (OMIC/OCIC).
• Sectoral Mediation Bodies depending on the activity (energy, telecommunications, insurance, transport, etc.) whenever applicable.