Money
Online payments and till control
The end of the day balances without adjusting anything, because the system knows what is money that came in and what is not. And members pay from their phone.
NormalTill controlWallet
| Concept | Member | Paid | Payment method | Price |
|---|---|---|---|---|
| Booking · Padel 1 · 18:30 | Member no. 1042 | — | — | 12,00 € |
| Swim school fee · September | Member no. 0871 | 04-09-2026 | Direct debit | 28,00 € |
| Wallet top-up | Member no. 1042 | 26-08-2026 | Cash | 30,00 € |
| Tube of padel balls | Front desk | 26-08-2026 | Wallet | 8,50 € |
In red: outstanding, not in the tillIn green: real money collectedWallet: virtual movement, the income happened earlier
All the center's money, with three readings. Sporttia's interface, with sample data.
- Never
- is a card payment deleted: the refund stays as a linked entry of its own
- 7
- ways to take money at the desk, from cash to a smart cash machine
- 0
- manual adjustments to make the day's close balance
What usually happens
- Cash in a drawer and a spreadsheet that never balances at closing.
- Card payments that cannot be reconciled with what the bank says.
- Refunds handled by hand that throw the day's till out.
- The council transfers an amount and nobody knows which member to credit it to.
- Bookings charged twice because the group payment and each player's were added together.
The till balances itself
- Only money that came in counts
- Anything outstanding does not show in the day's till. Closing is what is in the drawer and in the bank, with no manual adjustments.
- A member's balance is not counted twice
- When they top up thirty euros, it goes into the till that day. When they spend it, it does not add again. That is why income never doubles.
- A four-player match is not four sales
- The players' charges hang off one grouped payment and only that one counts. Same with a club's season bookings.
Your members pay without coming to the desk
- By card, from their phone
- They book and pay in the same action, at any hour. Small amounts stop costing more in time than they are worth.
- Or with a balance at the center
- They leave money up front and spend it down. No more three-euro transactions at reception.
- And you can reward them for topping up
- Put in thirty euros, get five more. It is how you get paid up front and build loyalty at the same time.
- Refunds do not empty the till
- On cancellation the money goes back to their balance at the center and stays for next time. No cash leaves the drawer.
Taking money at the desk, without typing
- The card terminal receives the amount
- It is sent to the device and the payment confirms itself. No typing figures and no matching the receipt against the system afterwards.
- The machine counts the cash
- With a smart cash machine the customer pays into it, and it validates the notes and gives change. Staff never touch money.
- Every refund leaves a trace
- It does not delete the original charge: a negative entry stays linked to it. A card payment is never removed.
Where every euro in your till comes from
01The charge is raisedA booking, a membership due or a sale, with its concept and its period.
→
02OutstandingShows in red on the Normal view. No appear in till control.
→
03The payment method is chosenThis is where it is decided whether it is real money or a virtual movement.
Real money → enters the till
- Cash, with its change
- Card terminal, standalone and connected
- CashDro
- Bank transfer
- Direct debit, on generating the batch
Virtual movement → does not count again
- Wallet: the income happened on top-up
- Punch pass: the income happened on purchase
No charge
- Free: it has no amount
- Outstanding: it stays as debt on the record
Counting the wallet as till money would double the center's income. That is why the nature of the payment is declared rather than inferred.
- 1A booking, a membership due or a sale raises a charge in somebody's name.
- 2Until it is paid, it is visible debt and does not count as income.
- 3When it is settled you choose the payment method, and that is what decides whether it enters the till.
- 4Cash, card and the terminal all enter. A member's balance does not, because it entered on top-up.
- 5Anything on direct debit never touches the desk: it waits for the month's batch.
Verificado en la aplicación
Outstanding is not paid, and it shows
A €12 booking left unpaid and settled later at the desk. This is what the accounts did:
| Before | After | |
|---|---|---|
| The day's till | 0 entries. It is outstanding: nothing came in | 1 entry, cash, €12.00 |
| Payments list | The amount in red, with no date and no payment method | Paid, in cash, with its date and who took it |
| The court grid | Red edge: there is money to chase | No edge: it has been paid |
Verified with the whole operation across three screens. It is what lets you look at the till at nine in the evening and know it is right without checking anything.
The detail, if you need itTables, conditions and hardware. The things you check before deciding.
Compatible hardware
Connected card terminal
Paycomet, standalone on the center's local network, and Stripe Terminal, tied to the center and with test payment simulation. The amount is sent to the device, never typed.
CashDro
A smart cash drawer: the customer pays into the machine, which validates and counts the money automatically.
What members sort out themselves
- Pay by card or with their balance at the center.
- Top up and take advantage of whatever bonus you offer.
- See and settle what is outstanding, without calling.
- Check the statement of their movements.
What you should know
- The desk offers seven ways to settle an outstanding charge. «Card» is not one of them, because that is a payment the member makes from their own phone.
- Card refunds are handled by the Sporttia team, not by the center, and a card payment takes one refund only.
- A member's balance is money to spend at the center: it is not transferred to a bank account.
Frequently asked questions
- Why does members' balance not match the till?
- Because it is not new money. It entered the till the day the member topped up; when they spend it, it does not add again. Counting it twice would double the center's income, and that is exactly what the system prevents.
- Does an outstanding charge show in the day's till?
- No, and that is deliberate. The till shows only money that came in, so anything outstanding does not appear until it is settled. The payments list does show it, in red, so you can chase it.
- Which payment gateways can I use?
- Redsys in its various bank flavors, Stripe, Paycomet and ZityCard. Many centers take payments through Sporttia's own gateways, in which case they do not need a specific banking contract.
- Can I take a card payment without typing the amount?
- Yes. The amount is sent to the device and the system waits for its confirmation, which is recorded in the accounts the moment it completes. That is different from noting down by hand a payment taken on the terminal.
- How do I refund a cancelled booking?
- The recommended route is back to the member's balance at the center: it stays available for next time, never expires and no cash leaves the drawer. If the original payment was by card, the refund is handled by the Sporttia team.
Balance your till
Twenty minutes with your payment methods and your real end-of-day close.
Book a demo