# **Online payments** and till control

The end of the day balances without adjusting anything, because the system knows what is money that came in and what is not. And members pay from their phone.

- **URL:** https://sporttia.com/en/features/online-payments-and-wallet
- **Product:** Sporttia, sports facility management software
- **Module:** `purse`
- **Data updated:** 2026-08-31

## On screen: All the center's money, with three readings

- In red, booked and unpaid: that is the day's debt, visible without looking for it.
- «Till control» shows only what actually came in, which is what you have to balance when you cash up.
- A member's balance is a statement: every movement with what is left, the way a bank shows it.
- It distinguishes who raised the charge from who took the money, which is not always the same person.

## What usually happens

- Cash in a drawer and a spreadsheet that never balances at closing.
- Card payments that cannot be reconciled with what the bank says.
- Refunds handled by hand that throw the day's till out.
- The council transfers an amount and nobody knows which member to credit it to.
- Bookings charged twice because the group payment and each player's were added together.

## The till balances itself

### Only money that came in counts

Anything outstanding does not show in the day's till. Closing is what is in the drawer and in the bank, with no manual adjustments.

### A member's balance is not counted twice

When they top up thirty euros, it goes into the till that day. When they spend it, it does not add again. That is why income never doubles.

### A four-player match is not four sales

The players' charges hang off one grouped payment and only that one counts. Same with a club's season bookings.

- **Never** — is a card payment deleted: the refund stays as a linked entry of its own
- **7** — ways to take money at the desk, from cash to a smart cash machine
- **0** — manual adjustments to make the day's close balance

## Outstanding is not paid, and it shows

A €12 booking left unpaid and settled later at the desk. This is what the accounts did:

|  | Before | After |
| --- | --- | --- |
| The day's till | 0 entries. It is outstanding: nothing came in | 1 entry, cash, €12.00 |
| Payments list | The amount in red, with no date and no payment method | Paid, in cash, with its date and who took it |
| The court grid | Red edge: there is money to chase | No edge: it has been paid |

Verified with the whole operation across three screens. It is what lets you look at the till at nine in the evening and know it is right without checking anything.

## Where every euro in your till comes from

1. A booking, a membership due or a sale raises a charge in somebody's name.
2. Until it is paid, it is visible debt and does not count as income.
3. When it is settled you choose the payment method, and that is what decides whether it enters the till.
4. Cash, card and the terminal all enter. A member's balance does not, because it entered on top-up.
5. Anything on direct debit never touches the desk: it waits for the month's batch.

## Your members pay without coming to the desk

### By card, from their phone

They book and pay in the same action, at any hour. Small amounts stop costing more in time than they are worth.

### Or with a balance at the center

They leave money up front and spend it down. No more three-euro transactions at reception.

### And you can reward them for topping up

Put in thirty euros, get five more. It is how you get paid up front and build loyalty at the same time.

### Refunds do not empty the till

On cancellation the money goes back to their balance at the center and stays for next time. No cash leaves the drawer.

## Taking money at the desk, without typing

### The card terminal receives the amount

It is sent to the device and the payment confirms itself. No typing figures and no matching the receipt against the system afterwards.

### The machine counts the cash

With a smart cash machine the customer pays into it, and it validates the notes and gives change. Staff never touch money.

### Every refund leaves a trace

It does not delete the original charge: a negative entry stays linked to it. A card payment is never removed.

## Compatible hardware

- **Datáfono conectado.** Paycomet, autónomo en la red local del centro, y Stripe Terminal, vinculado al centro y con simulación de pago de prueba. El importe se envía al aparato, sin teclearlo.
- **CashDro.** Cajón de efectivo inteligente: el usuario paga en el aparato, que valida y cuenta el dinero automáticamente.

## What members sort out themselves

Desde la app gratuita, sin pasar por el mostrador.

- Pay by card or with their balance at the center.
- Top up and take advantage of whatever bonus you offer.
- See and settle what is outstanding, without calling.
- Check the statement of their movements.

## What you should know

- The desk offers seven ways to settle an outstanding charge. «Card» is not one of them, because that is a payment the member makes from their own phone.
- Card refunds are handled by the Sporttia team, not by the center, and a card payment takes one refund only.
- A member's balance is money to spend at the center: it is not transferred to a bank account.

## Frequently asked questions

### Why does members' balance not match the till?

Because it is not new money. It entered the till the day the member topped up; when they spend it, it does not add again. Counting it twice would double the center's income, and that is exactly what the system prevents.

### Does an outstanding charge show in the day's till?

No, and that is deliberate. The till shows only money that came in, so anything outstanding does not appear until it is settled. The payments list does show it, in red, so you can chase it.

### Which payment gateways can I use?

Redsys in its various bank flavors, Stripe, Paycomet and ZityCard. Many centers take payments through Sporttia's own gateways, in which case they do not need a specific banking contract.

### Can I take a card payment without typing the amount?

Yes. The amount is sent to the device and the system waits for its confirmation, which is recorded in the accounts the moment it completes. That is different from noting down by hand a payment taken on the terminal.

### How do I refund a cancelled booking?

The recommended route is back to the member's balance at the center: it stays available for next time, never expires and no cash leaves the drawer. If the original payment was by card, the refund is handled by the Sporttia team.

## More information

- Full feature catalog: https://sporttia.com/en/features.md
- Getting started: https://sporttia.com/en/getting-started.md
- Landing page by center type: https://sporttia.com/en/sports-management-software/councils.md
- Landing page by center type: https://sporttia.com/en/sports-management-software/gyms.md
- Landing page by center type: https://sporttia.com/en/sports-management-software/swimming-pools.md
- Landing page by center type: https://sporttia.com/en/sports-management-software/padel-clubs.md