# **Communicating** with your members

Notify one person, a group or the whole center, by email and in the app. Without WhatsApp groups running off reception's personal phone.

- **URL:** https://sporttia.com/en/features/member-communication
- **Product:** Sporttia, sports facility management software
- **Data updated:** 2026-08-31

## On screen: A notice to the whole center, in a minute

- The message also travels by email, so it arrives even if the member never opens the app.
- You choose the recipient: the whole center, a specific group or one person.
- It takes an attachment for whatever backs it up, like the notice of building work.

## What usually happens

- Notices on the door that only the people already there ever see.
- WhatsApp groups running off the personal number of whoever is on reception.
- Announcements that have to be emailed by copying addresses by hand.
- Members who say they never got the confirmation of their booking.
- No way to notify only the people who play padel.

## The notice reaches whoever it has to reach

### To the whole center, or only to some

The pool closure goes to everyone; the academy's timetable change, only to those parents. Without copying addresses by hand.

### Only to the people who play padel

The system groups members by what they book, so you can announce the tournament only to the people it interests.

### With the document attached

The notice of building work, the rules or the season calendar travel with the message, not behind a link nobody opens.

- **3** — recipients: the whole center, a group or one person
- **0** — personal reception numbers in WhatsApp groups
- **Automatic** — booking, payment and enrollment confirmations are never written

## The routine sends itself

### Confirmations are not written

Every booking, every payment and every enrollment generates its notice to the member without anyone drafting anything.

### And you get told what is happening

When a long process finishes or something needs attention, the notice appears in your panel immediately, without reloading.

### With your center's branding

Emails can go out on your own template rather than the generic one, so members recognize who is writing to them.

## You find out it has finished, without watching

Closing a facility is an operation that can affect hundreds of hours, so it runs in the background. During the product audit:

|  | Before | After |
| --- | --- | --- |
| The panel | No notices | A notice that appeared without reloading the page |
| The text | — | «Closure Pitch maintenance completed successfully» |
| The court grid | Court bookable | Court out of service, with the reason |

You launch it, carry on serving people at the desk, and the system tells you when it is done. It is what makes an operation touching hundreds of records usable at all.

## A noticeboard for what is genuinely public

### The center's wall

You post and members comment. It works for the tournament, the change of season or the photo of the winning team.

### And the headline on your public page

What anyone looking your center up has to see first, without it being a notice to anybody.

## What members sort out themselves

Desde la app gratuita, sin pasar por el mostrador.

- Write to the center from the app and get a reply.
- Read the noticeboard and comment.
- Get email confirmation of their bookings and payments.

## What you should know

- There is no SMS. The channels are email to the member and a notice inside the platform.
- Which operations generate an automatic notice is defined by Sporttia; it is not a list the center edits.
- The email template carrying your center's branding is set up by the Sporttia team.

## Frequently asked questions

### Can notices be sent by SMS?

No. The channels are email to the member and a notice inside the platform, plus the center's noticeboard. Sporttia does not send text messages.

### Can I notify only the people who play one sport?

Yes. The system groups members by what they book, so you can write only to the people who play padel, without maintaining that list by hand.

### Do messages take attachments?

Yes. An announcement can carry the document that backs it up: a notice of building work, a set of rules or the season calendar.

### Why does a member say they are not getting the emails?

It depends on two conditions and one failing is enough: that the operation is among those that generate a notice, and that the member has communications switched on in their profile. Two emails are the exception and always go out: account activation and password recovery.

### Can I choose which operations trigger a notice?

No: the list of operations that generate a notice is defined by Sporttia. The center's notifications screen is informative and marks which ones send an email.

## More information

- Full feature catalog: https://sporttia.com/en/features.md
- Getting started: https://sporttia.com/en/getting-started.md
- Landing page by center type: https://sporttia.com/en/sports-management-software/councils.md
- Landing page by center type: https://sporttia.com/en/sports-management-software/gyms.md
- Landing page by center type: https://sporttia.com/en/sports-management-software/sports-academies.md